Privacy Policy

Last updated: March 22, 2021 (Updated with WhatsApp Communication section September 2025)

Thank you for choosing to be part of our community at Veturi Polyclinic & Diagnostic Centre (“Company”, “we”, “us”, “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at reception@veturiclinic.com.

When you visit our website https://www.veturiclinic.com (the “Website”), and more generally, use any of our services (the “Services”, which include the Website and WhatsApp communication), you trust us with your personal information. We take your privacy very seriously.

This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. Please read it carefully.

1. What Information Do We Collect?

We collect personal information that you voluntarily provide to us when you use our Website, contact us by phone, email, or WhatsApp. This may include:

Personal details (name, phone number, email)
Health-related information you choose to share
Uploaded files such as reports, prescriptions, or images
Technical data such as IP addresses, browser/device information when visiting our Website

2. How Do We Use Your Information?

We use your personal information to:

Respond to your queries and provide services
Schedule and confirm appointments
Deliver requested healthcare information
Improve our Website and communication systems
Comply with legal and regulatory obligations

3. Will Your Information Be Shared?

We only share information:

With your consent
To comply with laws or legal processes
To trusted service providers (e.g., Meta for WhatsApp, secure AI services for automated replies) strictly for service delivery
To protect rights, safety, or fulfill business obligations

4. International Transfers

Your information may be stored or processed in other countries by our technology providers. We take appropriate measures to ensure your data is handled securely.

5. How Long Do We Keep Your Information?

We retain your information only as long as necessary for the purposes described in this notice, unless a longer retention period is required by law.

6. How Do We Keep Your Information Safe?

We use appropriate organizational and technical safeguards. However, no electronic transmission or storage can be guaranteed to be 100% secure.

7. Do We Collect Information From Minors?

We do not knowingly collect data from children under 18 unless provided with parental/guardian consent.

8. Your Privacy Rights

You may request access, correction, or deletion of your personal information by contacting us at reception@veturiclinic.com.

9. WhatsApp Communication

When you contact us via our official WhatsApp Business number +91 98867 35421, we collect the information you send, which may include text messages, personal details, health information, documents, and images.

We use this information only for:

Responding to your queries
Booking appointments at Veturi Polyclinic & Diagnostic Centre
Providing general guidance and directing urgent cases to emergency care

Automated replies may be used to acknowledge and triage incoming messages. These automated responses are intended only for administrative or triage purposes and are not a substitute for professional medical consultation.

Your WhatsApp messages are processed via Meta’s WhatsApp Business API, and may also be routed through secure third-party services (such as AI systems for automated classification). We do not share your WhatsApp data with unauthorized third parties.

We retain WhatsApp communication records only for as long as necessary to fulfill the purposes described above. If you wish to request deletion of WhatsApp records, please email us at reception@veturiclinic.com.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the “Last updated” date.

11. Contact Us

For questions or concerns about this Privacy Policy, you can reach us at:

Veturi Polyclinic & Diagnostic Centre

17th Main, 12th Cross, Ideal Homes Layout, Rajarajeshwari Nagar

Bangalore 560098, India

Email: reception@veturiclinic.com